Lets Stay Connected

Appointments & Scheduling

1. How do I schedule a service?
   You can schedule an appointment 24/7 on our website: Click here to schedule or contact us at 929-269-1441 for assistance.

2. Is the Free Initial Virtual Consultation mandatory?
   Yes, it’s mandatory before any treatment. This 15-minute consultation (broken into videos) ensures safe, effective, and personalized care. Please complete it at least 72 hours before your treatment.

3. How do I know what treatment to schedule?
   Start with a First-Time Client Personalized Facial (in-clinic) or Virtual Treatment. After the first session, we’ll design your personalized plan.
   Click here to schedule your first service.

4. Can I bring someone with me to my appointment?
   No additional adults are allowed. However, little ones are welcome if needed (subject to change).

5. What is your late policy?
   A 15-minute grace period is provided. After that, the appointment is canceled.

6. What is your cancellation/rescheduling policy?
   Provide 24-hour notice for changes. Last-minute cancellations will incur a 50% missed-appointment fee. Unconfirmed appointments will be canceled with the same fee.

7. What if I get sick before my appointment?
   Please give 24-hour notice. Failure to notify will result in a 50% charge. If you arrive visibly ill, you’ll be asked to reschedule and charged 100% of the service.

8. Do you offer Virtual Sessions?
   Yes! Our virtual Zoom sessions are effective for achieving your skincare goals.
   Schedule your first virtual consultation here.

9. Can I just stop by for a product pickup?
   No, please text 929-269-1441 to schedule a pickup order.

10. Can I walk in to see if you have an opening?
    No, we are by appointment only—no walk-ins.

Costs & Payments

1. How much should I budget for my first appointment?
   Budget between $230-$1000 if you’re serious about your skin. I curate full regimens for optimal results. Great skin is 80% daily homecare and 20% professional treatment.

2. What are your accepted payment methods?
   We accept:

   • Cash

   • Debit/Credit

   • Apple Pay / Google Pay

   • Cash App / After Pay / PayPal

3. What is your chargeback policy?
   Any chargebacks will result in a debit for the full amount plus a $1000 inconvenience fee.

Shipping & Gift Cards

1. What is the cost of shipping?
   We charge a flat $10 shipping rate.

2. Do you ship internationally?
   No, we currently do not ship internationally.

3. What are your shipping details?
   Orders are processed within 2–3 business days. Orders aren’t processed Friday at 12 PM EST through Sunday or on holidays.

4. How can I purchase a gift certificate?
   Click here to purchase a gift card (Valid for skincare services only, not products).

General Information

1. What are your hours of operation?

   • In-Clinic:
     Tuesday & Wednesday: 9:00 AM - 2:00 PM
     Saturday: 12:00 PM - 6:30 PM

   • Virtual:
     Monday to Friday: 9:00 AM - 5:00 PM EST

2. Is there parking nearby?
   I can’t guarantee street parking. There are nearby parking garages.

3. Do you offer refunds or exchanges?
   No refunds or exchanges on products or services. For defective products, email info@complexionglowcenter.comwith details, images, and videos.

4. How do I sign up for memberships, bootcamps, or packages?
   Click here for details on Bootcamps, Memberships & Packages.

5. Can I do the Acne/Dark Spots Bootcamp virtually?
   Yes! Virtual appointments are done via Zoom.